No Returns and No refunds.
In case of damage, claim within 24 hrs (complete unboxing video of our-unedited to be sent on whatsapp on the helpline no. To claim replacement/refund as subjective to the issue.
Order Cancellations by Customers
Refunds/vouchers for customer-initiated order cancellations differ depending on the nature of the product and the timing of the cancellation. Orders cannot be canceled once placed unless Perfect Surprises is unable to fulfill them. If you change your mind after placing an order, the amount of money will not be refunded.
Delivery
Each present may be sent to you, the recipient, or another address at your request.
Please include the right delivery address and phone number with your order. We cannot be held responsible for delays or non-delivery caused by incorrect addresses or locked premises.
While we work with various delivery partners to fulfill requested delivery times and dates, certain circumstances may cause delays.